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Showing posts from 2012

You Spoke, But No One Listened

This is a great piece by Marshall Goldsmith and Kelly Goldsmith One of the great causes of corporate dysfunction is the glaring gap between “I say” and “they do.” It’s a huge mistake to assume that just because people understand, then they will do. A few years ago, I saw a doctor for back problems. After running a few tests, the doctor sat me down and quickly rattled off 10 different exercises that I was supposed to do regularly. He assumed that once he had made the correct diagnosis and told me what to do, his job was done. Knowing about communication, I realized there was no way that I was going to remember what he said, much less do it. But he had checked the box on his to-do list. Time for the next patient! Like this doctor, leaders all too often believe that their organizations operate with strict down-the-chain-of-command efficiency. In a perfect world, every command is not only obeyed but obeyed precisely and promptly, almost as if it were a fait accompli. The manager never h

Improving your Training delivery

You have a great opportunity at this year's Trainers Meet Trainers in Kuala Lumpur to hear experts such as Thiagi and Ed Scannel. More details from grace@smrhrgroup.com My colleague Karen Ong runs the programme Accredited Training Professional at several venues around the world. The programme based on my book The Magic of Making Training FUN attempts to increase learner effectiveness. I came across David Sousa’s work. David A. Sousa’s ideas are valuable for all of us who would like to accelerate learner effectiveness at the workplace. We echo all of his ideas in our programmes. Take for example the need for the First I – Introduction, in the programme, with the use of warm ups. The main objective is to create a positive environment for the learner, to get them excited about what they are going to learn. Sousa says : Relieve stress and help people feel positive about their learning environment. It will release endorphins in the blood, which gives a feeling of euphoria and sti